Frequently Asked Questions
How do I put on the Strap-On Knee pad?
Watch tutorial video or read step-by-step instructions below.
HOW TO STRAP ON YOUR STRAP-ON KNEE PADS -
STEP-BY-STEP INSTRUCTIONS
Kneepads will work great on over pants, but performance enhancement apply directly on skin.
- Bend your leg and place the pad on your thigh, buckles on the left. The bottom edge should align with the top of your kneecap.
- Position the pad right where you want it now. It won’t move once it is cinched.
- Stretch the left flap and wrap it under your thigh. Then pull the right flap over the left.
- Hold both flaps with one hand and secure the middle buckle on the Large or either buckle on the Mini.
- Secure the remaining buckles and tighten all straps snug. Careful not to over-tighten.
- Seek mastery, and SEND.
Notes on Kneepad placement:
Correct knee pad placement
- Just covering kneecap
- Tightly wrapped
- Tightly cinched
Incorrect knee pad placement
- Placed too high
- Not wrapped tight
- Not cinched tight
Why Choose a SEND knee pad?
Send has been making the world's best knee pads since 1999. We have the longest experience in making knee pads than any other. With our vast knowhow we have created also the largest array of knee pad products and styles.
- EXPERIENCE, EXPERTISE
- KNEE PAD KNOWHOW
- MANY MODELS TO CHOOSE FROM
- INCREDIBLE PERFORMANCE
- MAX GRIP ON LEG AND ROCK
- BEST COMFORT
Our knee pad lines include our STRAP-ON models: These are our CLASSIC line featuring thick rubber, for stability and holding power, our SLIM models with thin rubber for more sensitivity. Both come in a LARGE (3-buckles) or a MINI (2-buckles). Finally we also have our Wizard Sleeve that provide all day comfort and performance. At Send we are always innovating, improving and creating new products.
Sizing:
Which size knee pad to choose? And how many?
Either size fits most all people. Whether you are tiny/scrawny/spindly 'little guy' or a tree trunk legged big kahuna either will usually fit. That being said, often those two extremes will choose the Mini and the Large respectively, but not always. Plenty of big people wear the Mini, and lots of smaller folks choose the Large. For everyone in between it's really more of a preference.
The knee pads are a wrap around design - thus they are adjustable. You can wrap them tight to your leg and cinch it down, therefore they will fit most sized legs. The size difference is mainly in rubber coverage and number of straps. People who choose the Mini enjoy its unobtrusive, minimal design, with its shorter rubber and faster 2-buckle closure. People who choose the Large enjoy its large rubber coverage, and very secure 3-buckle attachment to the leg.
As far as how many, often people buy one, sometimes one of each size, or a pair! It depends entirely on your use. For sport climbing two are typically bought as you don't always know all the kneebars on a particular climb until you get to it. Many boulderers are also now choosing 2 because more and more kneebars are being found on problems.
Which THICKNESS of knee pad do I choose? (SLIM or CLASSIC?)
Our SLIM knee pads are exactly like the Classic except it is made with thinner rubber. Often chosen by sport climbers, as they enjoy the increased sensitivity they get with less bulk between you and the rock. They like to 'feel' the kneebar a little more while still depending on the same extremely sticky rubber we use on the Classic.
Classic kneepads feature thicker rubber which provides more structure and stability, thus enhancing grip and reducing pain of sharper rock. Often chosen by boulderers or whenever kneebars are tricky or advanced.
Can/should I use spray adhesive or duct tape?
Our knee pads are designed to not require the use of spray adhesive or duct tape. However, if you wish to use those you may, but understand you may run the risk of inadvertently damaging the silicone coating, or damaging seams with duct tape. Users who choose to use these items do so at their own risk and is not covered under Warranty. We now offer SEND TAPE, which is specifically designed Knee Pad Tape to provide safe and comfortable holding of our knee pads to your leg.
SHIPPING
NOTE: We typically ship within one day of receiving your order, however, sometimes this is not possible, so please allow 1-2 business days for your order to ship.
For shipping rates and more info see our Shipping & Warranty page.
Warranty & Repairs
If you have warranty inquiry or are requiring a repair that is outside of our warranty please send photos of your issue to repairs@sendclimbing.com and we will follow up with you.
See our Shipping & Warranty page for more information.
RETURN POLICY
Our policy is 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in NEW and UNUSED condition that you received it. Upon receipt of the item(s), a refund will be issued for the cost of the product excluding shipping. Please contact us for further information if you need to return an item.
Note: Return policy only applies to products purchased directly from Send Climbing, LLC. All sales final on custom orders.
See our Shipping & Warranty page.
Question: How do I care for my kneepad?
ANSWER:
You should treat your knee pad with similar care you would treat a climbing shoe. However, unlike a climbing shoe, the rubber is the most durable part, the other components require more care. Store in a cool, dry place. Direct sunlight, and/or excessive moisture may affect longevity of product. Always loosen knee pad first before attempting to move it or adjust it.
Question: Why are they sold individually? I have 2 legs don't I?
Answer:
Unlike shoes, knee pads aren't needed on every climb, and when they are needed you may only need it on one leg. Forcing you to buy 2 when you may only need one isn't fair, so we give you the option to buy 1 or 2 or as many as you want. Many people do choose to buy two.