Frequently Asked Questions

Questions about sizing? shipping? warranty? you'll find all these answers and more here...


Which size knee pad to choose? And how many?

Either size fits most all people.  Whether you are tiny/scrawny/spindly 'little guy' or a tree trunk legged big kahuna either will usually fit.  That being said, often those two extremes will choose the Mini and the Large respectively, but not always.  Plenty of big people wear the Mini, and lots of smaller folks choose the Large.  For everyone in between it's really more of a preference.

The knee pads are a wrap around design - thus they are adjustable.  You can wrap them tight to your leg and cinch it down, therefore they will fit most sized legs. The size difference is mainly in rubber coverage and number of straps.  People who choose the Mini enjoy its unobtrusive, minimal design, with its shorter rubber and faster 2-buckle closure.  People who choose the Large enjoy its large rubber coverage, and very secure 3-buckle attachment to the leg.

As far as how many, often people buy one, sometimes one of each size, or a pair!  It depends entirely on your use. For sport climbing two are typically bought as you don't always know all the kneebars on a particular climb until you get to it. Many boulderers are also now choosing 2 because more and more kneebars are being found on problems.

Which THICKNESS of knee pad do I choose? (SLIM or CLASSIC?)

Our new SLIM knee pads are exactly like the Classic except it is made with thinner rubber and thinner neoprene.  People who choose the SLIM enjoy the increased sensitivity they get with less bulk between you and the rock.  They like to 'feel' the kneebar a little more while still depending on the same extremely sticky rubber we use on the Classic.



NOTE: We typically ship within one day of receiving your order, however, sometimes this is not possible, so please allow 1-2 business days for your order to ship. 

For shipping rates and more info see our Shipping & Warranty page.  


Warranty & Repairs

If you have warranty inquiry or are requiring a repair that is outside of our warranty please send photos of your issue to and we will follow up with you.

See our Shipping & Warranty page for more information.  



Our policy is 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in NEW and UNUSED condition that you received it. Upon receipt of the item(s), a refund will be issued for the cost of the product excluding shipping.  Please contact us for further information if you need to return an item. 

Note: Return policy only applies to products purchased directly from Send Climbing, LLC.  All sales final on custom orders.

See our Shipping & Warranty page. 


Question: How do I put on the Strap-On Knee pad?


Watch tutorial video or read step-by-step instructions below.


NOTE: Kneepads will work great on your pants, but for best performance place directly on the skin. 

  1. Step up on something or be seated. Place the kneepad on your thigh just above knee. Buckles will appear on the left.

    NOTE: With knee bent, neoprene edging should be just covering your kneecap.

  1. Position it exactly where you want it now. You won’t be able to move it once it is cinched down. Attempting to move it once cinched may result in damage to neoprene.
  2. Wrap & lightly stretch left side of neoprene, hold it against leg with left hand.
  3. Wrap & lightly stretch right side and swap out hands so left hand is now holding both layers of neoprene.
  4. While holding neoprene secure middle buckle on Large, or either buckle on Mini.
  5. Finish securing all buckles & tighten snugly. Do not over tighten.
  6. SEND!

STICKY Neoprene - Important information

The Downgrader STRAP-ON features high performance, one-sided, sticky, perforated neoprene to maximize adhesion, breathability and comfort for your leg.  Therefore, you must place it on your leg exactly where you want it BEFORE you tighten it down.  Once you cinch it down, IT WILL NOT MOVE, so if you want to reposition it you MUST loosen it first. Tugging or pulling on the kneepad to reposition it when tightened may result in damage to the neoprene and falls under improper use. TAKE CARE OF YOUR NEOPRENE

Correct kneepad placement
 - Just covering kneecap
 - Tightly wrapped
 - Tightly cinched


Incorrect kneepad placement
 - Placed too high
 - Not wrapped tight
 - Not cinched tight


Question: How do I care for my kneepad?


You should treat your knee pad like a climbing shoe.  However, unlike a climbing shoe, the rubber is the most durable part.  The neoprene must be treated with care, as it is designed to be extremely sticky, breathable, and sensitive, and can be damaged if you attempt to pull on it or move it after it has been cinched down.  Always loosen it first before attempting to move it or adjust it.


DO NOT USE Spray Adhesive/Duct Tape

Send Strap-On kneepads are designed and intended to be used without spray adhesives or duct tape, and the use of those products may cause damage to the inside of the neoprene.  The neoprene is intended to be soft and tacky so it adheres to the skin comfortably on its own.


Question: Why are they sold individually? I have 2 legs don't I?


Unlike shoes, knee pads aren't needed on every climb, and when they are needed you may only need it on one leg. Forcing you to buy 2 when you may only need one isn't fair, so we give you the option to buy 1 or 2 or as many as you want.  Many people do choose to buy two.


How to attach Add-A-Pad Crash Pad