Frequently Asked Questions

Questions about sizing? shipping? warranty? you'll find all these answers and more here...

Sizing: 

Which size knee pad to choose? And how many?

Either size fits most all people.  Whether you are tiny/scrawny/spindly 'little guy' or a tree trunk legged big kahuna either will usually fit.  That being said, often those two extremes will choose the Mini and the Large respectively, but not always.  Plenty of big people wear the Mini, and lots of smaller folks choose the Large.  For everyone in between it's really more of a preference.

The knee pads are a wrap around design - thus they are adjustable.  You can wrap them tight to your leg and cinch it down, therefore they will fit most sized legs. The size difference is mainly in rubber coverage and number of straps.  People who choose the Mini enjoy its unobtrusive, minimal design, with its shorter rubber and faster 2-buckle closure.  People who choose the Large enjoy its large rubber coverage, and very secure 3-buckle attachment to the leg.

As far as how many, often people buy one, sometimes one of each size, or a pair!  It depends entirely on your use. For sport climbing two are typically bought as you don't always know all the kneebars on a particular climb until you get to it. Many boulderers are also now choosing 2 because more and more kneebars are being found on problems.
 

Which THICKNESS of knee pad do I choose? (SLIM or CLASSIC?)

Our new SLIM knee pads are exactly like the Classic except it is made with thinner rubber and thinner neoprene.  People who choose the SLIM enjoy the increased sensitivity they get with less bulk between you and the rock.  They like to 'feel' the kneebar a little more while still depending on the same extremely sticky rubber we use on the Classic. 

SHIPPING

NOTE: We typically ship within one day of receiving your order, however, sometimes this is not possible, so please allow 1-2 business days for your order to ship. 

INTERNATIONAL SHIPPING

We highly recommend EXPRESS shipping for international orders because it carries full insurance and the ability to track and confirm delivery. If you choose Priority shipping, although more affordable, this service is not insured and it only allows us to track the package throughout the USA . Once it leaves the USA, we do not have the ability to track the package. So, if you're postal system is unreliable, there may be delays once it gets to your country.  If you choose to use International Priority shipping, just know that we cannot guarantee it will get there in a timely manner.  USPS stated shipping times are dependent on origin, destination, and customs delays. 

CUSTOMS & VAT DUTIES:  Please be aware, sometimes a customs or tax charge may occur and depends on your country's customs duty laws.  This charge is out of our control. Often customs delays are the most common reason for slow delivery and is beyond anyone's control. We have found that it takes sometimes up to a month for delivery because of these factors.  Please enter your phone number in case your country's customs needs to contact you.   

SAVE ON SHIPPING: Unfortunately, international shipping is expensive, BUT the more kneepads you order, the shipping cost per pad decreases significantly. Consider finding a friend or two and place an order together to save on shipping! 

DOMESTIC SHIPPING (USA)

Standard shipping is via USPS Priority Mail or first class shipping services. Standard shipping times typically are 2-3 business days, express shipping 1-2 business days. UPS ground and 2nd Day Air shipping services also available. 

NOTE: We typically ship within one day of receiving your order, however, sometimes this is not possible, so please allow 1-2 business days for your order to ship. 

SHIPPING RATES

NOTE: Shipping rate based on weight. Some orders will qualify for cheaper shipping than indicated due to weight. i.e. 4 minis ships at "3pad" rate.  Regular size =.88lb, Mini =.62lb.  **we are currently in process of changing shipping carriers, rates may vary temporarily from those listed below** 

 
United States
Standard Shipping - 1 pad 0.6 lb - 0.91 lb $11.50
Standard Shipping - 2 pads 0.99 lb - 1.8 lb $14.50
Standard Shipping - 3 pads 1.81 lb - 2.7 lb $20.00
Standard Shipping - 4 pads 2.71 lb - 3.6 lb $26.50
Standard Shipping - 5pads 3.61 lb - 4.5 lb $35.00
Standard Shipping - MINI 0.0 lb - 0.51 lb $10.00
Express Shipping - up to 2pads 0.0 lb - 1.8 lb $25.00
Express Shipping - 3 pads 1.81 lb - 2.7 lb $46.00
Express Shipping - 4 pads 2.71 lb - 3.6 lb $49.00
Canada
International Shipping 6-10 business days 0.0 lb - 1.75 lb $25.00
International shipping 6-10 business days 1.76 lb - 1.8 lb $35.00
International Priority 6-10 bus days 1.81 lb - 2.7 lb $45.00
Rest of World
International Priority - 1 pad - 20+ days (uninsured, no tracking) 0.0 lb - .91lb $28.00
International Priority  - 2 pads - 20+days (uninsured, no tracking) .92 lb - 1.82 lb $38.00
International Express (UPS)- 1 pad - 5+days -Insured 0.0 lb - .91 lb $40.00
International Express  (UPS)- 2 pads - 5+ days -Insured .91 lb - 1.81lb $55.00
International Express (UPS)- Insured -3 pads - 5+days 1.82 - 2.5lb $60.00 

 

WARRANTY & RETURNS

RETURN POLICY

Our policy is 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in NEW and UNUSED condition that you received it. Upon receipt of the item(s), a refund will be issued for the cost of the product excluding shipping.  Please contact us for further information if you need to return an item.

 

1 Year Limited Warranty 

We guarantee our products bought by the original owner to be free of defects in materials and workmanship for one year from the date of purchase.

Warranty does not cover normal wear and tear.

Warranty does not cover seconds.

If a product ever fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, improper use, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

For warranty inquiries, email us your warranty issue and we will follow up with you.

 

Repairs

If you have a need for a repair that is outside of our warranty please send photos of your issue to repairs@sendclimbing.com and we will assess the repair cost. 

 

Question: How do I put on the Strap-On Knee pad?

Answer:

Watch tutorial video or read step-by-step instructions below.

HOW TO PUT ON:  STEP-BY-STEP INSTRUCTIONS

NOTE: Kneepads will work great on your pants, but for best performance place directly on the skin. 

  1. Step up on something or be seated. Place the kneepad on your thigh just above knee. Buckles will appear on the left.

    NOTE: With knee bent, neoprene edging should be just covering your kneecap.

  1. Position it exactly where you want it now. You won’t be able to move it once it is cinched down. Attempting to move it once cinched may result in damage to neoprene.
  2. Wrap & lightly stretch left side of neoprene, hold it against leg with left hand.
  3. Wrap & lightly stretch right side and swap out hands so left hand is now holding both layers of neoprene.
  4. While holding neoprene secure middle buckle on Large, or either buckle on Mini.
  5. Finish securing all buckles & tighten snugly. Do not over tighten.
  6. SEND!

STICKY Neoprene - Important information

The Downgrader STRAP-ON features high performance, one-sided, sticky, perforated neoprene to maximize adhesion, breathability and comfort for your leg.  Therefore, you must place it on your leg exactly where you want it BEFORE you tighten it down.  Once you cinch it down, IT WILL NOT MOVE, so if you want to reposition it you MUST loosen it first. Tugging or pulling on the kneepad to reposition it when tightened may result in damage to the neoprene and falls under improper use. TAKE CARE OF YOUR NEOPRENE

 
Correct kneepad placement
 - Just covering kneecap
 - Tightly wrapped
 - Tightly cinched

 


Incorrect kneepad placement
 - Placed too high
 - Not wrapped tight
 - Not cinched tight

 

Question: How do I care for my kneepad?

ANSWER:

You should treat your knee pad like a climbing shoe.

 

DO NOT USE Spray Adhesive/Duct Tape

Send Strap-On kneepads are designed and intended to be used without spray adhesives or duct tape, and the use of those products may cause damage to the inside of the neoprene.  The neoprene is intended to be soft and tacky so it adheres to the skin comfortably on its own.

 

Take Care of Your Neoprene - Wear and Use.

Our kneepads have ultra-high performance, super soft, sticky, breathable neoprene to provide maximum grip and maximum comfort on your leg. However this performance comes at a price, neoprene lifespan.  If you tend to do very hard, technical kneebars often, your neoprene may begin to show signs of wear, this is normal. Unlike climbing shoes, the rubber is generally the last thing to wear out.  So take care of your neoprene and enjoy the tremendous stick that it provides and SEND!

 

Question: Why are they sold individually? I have 2 legs don't I?

Answer:

Unlike shoes, knee pads aren't needed on every climb, and when they are needed you may only need it on one leg. Forcing you to buy 2 when you may only need one isn't fair, so we give you the option to buy 1 or 2 or as many as you want.  Many people do choose to buy two.

 

Question: Why do they cost what they do, seems expensive?

Answer:

Our knee pads are individually hand crafted in the United States.  Each and every part of the product has been carefully designed and built with the absolute best quality and performing materials.  Those things aren't cheap, but we think it is well worth the results!  You can think of one knee pad as half the price of a pair of climbing shoes, only it will last you longer!