We highly recommend Express shipping for international orders because it carries full insurance and the ability to track and confirm delivery. If you choose Priority shipping, although more affordable, this service is not insured and it only allows us to track the package throughout the USA . Once it leaves the USA, we do not have the ability to track the package. So, if you're postal system is unreliable, there may be delays once it gets to your country. If you choose to use International Priority shipping, just know that we cannot guarantee it will get there in a timely manner. USPS stated shipping times are dependent on origin, destination, and customs delays.
CUSTOMS & VAT DUTIES: Often customs delays are the most common reason for slow delivery and is beyond anyone's control. We have found that it takes sometimes up to a month for delivery because of these factors. Please enter your phone number in case your country's customs needs to contact you. Sometimes a customs charge may occur and depends on your country's customs duty laws.
SAVE ON SHIPPING: Unfortunately, international shipping is expensive, BUT the more kneepads you order, the shipping cost per pad decreases significantly. Consider finding a friend or two and place an order together to save on shipping!
Standard shipping is via USPS Priority Mail shipping services. Standard shipping times typically are 2-5 business days, express shipping 1-2 business days. UPS ground and 2nd Day Air shipping services also available.
We typically ship within one day of receiving your order, however, sometimes this is not possible, so please allow 1-2 business days for your order to ship.
NOTE: Shipping rate based on weight. Some orders will qualify for cheaper shipping than indicated due to weight. i.e. 4 minis ships at "3pad" rate. Regular size =.88lb, Mini =.62lb. **we are currently in process of changing shipping carriers, rates may vary temporarily from those listed below**
|Standard Shipping - 1 pad||0.6 lb - 0.91 lb||$11.50|
|Standard Shipping - 2 pads||0.99 lb - 1.8 lb||$14.50|
|Standard Shipping - 3 pads||1.81 lb - 2.7 lb||$20.00|
|Standard Shipping - 4 pads||2.71 lb - 3.6 lb||$26.50|
|Standard Shipping - 5pads||3.61 lb - 4.5 lb||$35.00|
|Standard Shipping - MINI||0.0 lb - 0.51 lb||$10.00|
|Express Shipping - up to 2pads||0.0 lb - 1.8 lb||$25.00|
|Express Shipping - 3 pads||1.81 lb - 2.7 lb||$46.00|
|Express Shipping - 4 pads||2.71 lb - 3.6 lb||$49.00|
|International Shipping 6-10 business days||0.0 lb - 1.75 lb||$25.00|
|International shipping 6-10 business days||1.76 lb - 1.8 lb||$35.00|
|International Priority 6-10 bus days||1.81 lb - 2.7 lb||$45.00|
|Rest of World|
|International Priority - 1 pad - 20+ days (uninsured, no tracking)||0.0 lb - .91lb||$38.50|
|International Priority - 2 pads - 20+days (uninsured, no tracking)||.92 lb - 1.82 lb||$43.00|
|International Express (UPS/DHL)- 1 pad - 5+days -Insured||0.0 lb - .91 lb||$48.00|
|International Express (UPS/DHL)- 2 pads - 5+ days -Insured||.91 lb - 1.81lb||$55.00|
|International Express (UPS/DHL)- Insured -3 pads - 5+days||1.82 - 2.5lb||$60.00|
Our policy is 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in NEW and UNUSED condition that you received it. Upon receipt of the item(s), a refund will be issued for the cost of the product excluding shipping. Please contact us for further information if you need to return an item.
We guarantee our products bought by the original owner to be free of defects in materials and workmanship for one year from the date of purchase.
Warranty does not cover normal wear and tear.
Warranty does not cover seconds.
Warranty does not cover neoprene damage due to user pulling or tugging.
If a product ever fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, improper use, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty inquiries, email us your warranty issue and we will follow up with you.