Shipping & Warranty


CUSTOMS & VAT DUTIES: Often customs delays are the most common reason for slow delivery and is beyond anyone's control. We have found sometimes it can take up to a month for delivery because of these factors.  Please enter your phone number in case your country's customs needs to contact you.  NOTEFor international orders your country may charge CUSTOMS & VAT DUTY fees depending on your country's customs duty laws. (some countries are 20% or more)

SAVE ON SHIPPING: Unfortunately, international shipping is expensive, BUT the more kneepads you order, the shipping cost per pad decreases significantly. Consider finding a friend or two and place an order together to save on shipping! 


Standard shipping is UPS Ground or USPS Priority Mail shipping services. Standard shipping times typically are 2-5 business days, express shipping 1-2 business days. UPS 2nd Day Air shipping services also available. 

For in-stock items we typically ship within one day of receiving your order, however, sometimes this is not possible, so please allow 1-2 business days for your order to ship.


For custom orders please allow 2-3 weeks for production.  Though we try our hardest to get things produced as fast as possible, it can vary depending on how many orders are ahead of your order.  Thank you for your patience.


NOTE: Shipping rate based on weight. Some orders will qualify for cheaper shipping than indicated due to weight. i.e. 4 minis ships at "3pad" rate.  Regular size =.88lb, Mini =.62lb.  

United States
Standard Shipping - 1 pad 0.6 lb - 0.91 lb $6.50
Standard Shipping - 2 pads 0.92 lb - 1.8 lb $10
Standard Shipping - 3 pads 1.81 lb - 2.7 lb $14
Standard Shipping - 4 pads 2.71 lb - 3.6 lb $17.50
Standard Shipping - 5 pads 3.61 lb - 4.5 lb $24.50
UPS 2nd Day Air - 1 pad
0.6 lb - .91 lb
UPS 2nd Day Air - 2 pads
0.92 lb - 1.8 lb
UPS 2nd Day Air - 3 pads
1.81 lb - 2.7 lb
UPS 2nd Day Air - 4 pads
2.71 lb - 3.6 lb
UPS 2nd Day Air - 5 pads
3.61 lb - 4.5 lb
International Shipping 1 Pad - 6-10 bus days 0.0 lb - 1.75 lb $28.00
International Shipping - 2 Pads - 6-10 bus days 1.76 lb - 1.8 lb $35.00
International Shipping - 3 Pads - 6-10 bus days 1.81 lb - 2.7 lb $45.00
Rest of World
International Priority - 1 pad - 20+ days (uninsured, no tracking) 0.0 lb - .91lb $32.50
International Priority  - 2 pads - 20+days (uninsured, no tracking) .92 lb - 1.82 lb $39.00
International Express (UPS/DHL)- 1 pad - 5+days -Insured 0.0 lb - .91 lb $42.00
International Express  (UPS/DHL)- 2 pads - 5+ days -Insured .91 lb - 1.81lb $49.00
International Express (UPS/DHL)- Insured -3 pads - 5+days 1.82 - 2.5lb $60.00 




Standard Shipping Skinny Pad 4.6lb–10.9lb $39.00
Standard Shipping Crash Pad 3X4 11lb–13lb $45.00
Standard Shipping Crash Pad 3X4+ 13.1lb–15.9lb $49.00
Standard Shipping Crash Pad 4X4 16lb–18lb $55.00
Standard Shipping Crash Pad 4X4+ 18.1lb–23.9lb $69.00
Standard Shipping Crash Pad 4X4++ 24lb–29.9lb $79.00
Standard Shipping Crash Pad 4X4+++ 30lb–45lb $89.00
Standard Shipping Crash Pad 4x4++++ 45.1lb–49lb $99.00
Standard Shipping Crash Pad 4X4+++++ 49.1lb–55lb $115.00



Our policy is 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, you must show proof of purchase and your item must be in NEW and UNUSED condition that you received it (ie. not worn, no dirt, chalk, or scratches). We cannot accept returns on any used items.  Upon receipt of the item(s), a refund will be issued for the cost of the product excluding shipping.  Please contact us for further information if you need to return an item.  Buyer is responsible for return shipping.  Note: Return policy only applies to products purchased directly from Send Climbing, LLC.  All sales final on custom orders.



Warranty & Repair

Thank you for purchasing a Send product!  We stand behind our products to be free of defects in materials and workmanship!  However please recognize rock climbing can be very hard on products and many variables can affect lifespan, so understanding nothing lasts forever will help in evaluating a potential warranty claim.  If your product has been in use for less than 6 months, you are welcome to submit a warranty claim with photos and original proof of purchase to Send Warranty at

Note: Warranty does not apply to the following:

- Normal wear and tear
- Damages by misuse, over tightening, improper care, or improper maintenance
- Damages due to accident or negligence 
- Damages due to improper storage
- Seconds, used, or discontinued models
- Damage due to spray adhesive use

Note: All products returned for warranty must be clean and dry.

If a product ever fails due to a manufacturing defect we will inspect the product and repair or replace the product at our discretion.  Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.  Warranty applies only to products bought by the original owner with receipt.  If we cannot verify date of original purchase, warranty claim may be denied.

Note, any product used in rock climbing will likely experience heavy abrasion and users should expect normal wear and tear.  Though we have worked hard to make the most durable products available, eventually the natural breakdown and gradual degradation of materials over extended time and use will mean the end of life for some of the materials and/or products, which should be expected.  If your warranty falls into the guidelines reasonably, we are happy to issue a repair/replacement or credit at our option.

For warranty inquiries, email us your warranty issue and we will follow up with you.